Claims Information
The cornerstone of any claims service is a superior knowledge of the legal environment in order to protect the assets and business reputation of our members, through fairly and efficiently resolving the claims brought against our members.
Expertise:
Our claims department is staffed with seasoned professionals. Because we specialize in medical professional liability, we understand the unique risks that our members experience in providing health care services.
Investigation:
- Prompt thorough gathering of the facts and circumstances surrounding an incident.
- Insured Involvement
- When appropriate, contact with the injured party within 24 hours of the initial report.
- Judicious utilization of medical experts.
Evaluation:
Having the expertise to properly evaluate the facts and circumstances surrounding a claim is essential to prompt fair resolution.
For large exposure claims, we utilize a “Committee Review,” which involves a round table discussion of the case. This process includes the claims consultant, defense counsel, members of HPIC senior management staff as well as input from the Insured and/or their representative.
Resolution:
As a result of the evaluation process, a number of resolution strategies are considered.
- Negotiated Withdrawal
- Settlement
- Mediation
- Trial
The insured will be kept apprised of claim developments and strategies for resolution.