The cornerstone of any claims service is a superior knowledge of the legal environment in order to protect the assets and business reputation of our members, through fairly and efficiently resolving the claims brought against our members.
Our claims department is staffed with seasoned professionals. Because we specialize in medical professional liability, we understand the unique risks that our members experience in providing health care services.
- Prompt thorough gathering of the facts and circumstances surrounding an incident.
- Insured Involvement
- When appropriate, contact with the injured party within 24 hours of the initial report.
- Judicious utilization of medical experts.
Having the expertise to properly evaluate the facts and circumstances surrounding a claim is essential to prompt fair resolution.
For large exposure claims, we utilize a “Committee Review,” which involves a round table discussion of the case. This process includes the claims consultant, defense counsel, members of HPIC senior management staff as well as input from the Insured and/or their representative.
As a result of the evaluation process, a number of resolution strategies are considered.
- Negotiated Withdrawal
The insured will be kept apprised of claim developments and strategies for resolution.