The cornerstone of any claims service is a superior knowledge of the legal environment in order to protect the assets and business reputation of our clients, through fairly and efficiently resolving the claims brought against our customers.

Expertise:
Our claims department is staffed with seasoned professionals. Because we specialize in medical professional liability, we understand the unique risks that our customers experience in providing health care services.

Investigation:
• Prompt thorough gathering of the facts and circumstances surrounding an incident.
• Insured Involvement
• When appropriate, contact with the injured party within 24 hours of the initial report.
• Judicious utilization of medical experts.

Evaluation:
Having the expertise to properly evaluate the facts and circumstances surrounding a claim is essential to prompt fair resolution.

For large exposure claims, we utilize a "Committee Review," which involves a round table discussion of the case. This process includes the claims consultant, defense counsel, members of HPIC senior management staff as well as input from the Insured and/or their representative.

Resolution:
As a result of the evaluation process, a number of resolution strategies are considered.

• Negotiated Withdrawal
• Settlement
• Mediation
• Trial

The insured will be kept apprised of claim developments and strategies for resolution.